# Nkechi Ihewulezi - Data Analyst | Database Administrator
Source: https://hello.cv/nkechiihewulezi
Port Harcourt

## Links
- LinkedIn | https://www.linkedin.com/in/nkechi-ihewulezi
- GitHub | https://github.com/nkechi-ihewulezi

## About
Highly analytical Data Analyst and Database Administrator with a proven track record of transforming complex datasets into actionable insights that drive efficiency and strategic business decisions. Expert in leveraging SQL, Python, Tableau, and Google Cloud Platform to design scalable models, optimize reporting, and streamline processes. Adept at applying AI-driven insights and advanced analytics to enhance customer engagement, recover significant outstanding debts, and reduce churn in fast-paced, collaborative environments.

## Work
### Customer Experience Analyst | Port Harcourt Electricity Distribution Company
Analyzed customer data and leveraged AI-driven insights to optimize service delivery, improve customer engagement, and support operational efficiency for a major electricity distribution company.
- Spearheaded a team in reconciling customer accounts, leading to the recovery of over ₦1.5 billion in outstanding debts and significantly boosting the organization's financial health between 2023 and 2024.
- Developed and deployed predictive models utilizing engagement patterns and purchase history, identifying at-risk customers and enabling targeted retention campaigns that reduced customer churn by 15% over a 12-month period.
- Designed and implemented interactive Power BI and Google Sheets dashboards, providing stakeholders with real-time customer experience metrics and reducing manual reporting time by 60%.
- Empowered cross-functional teams with data-driven insights, fostering enhanced decision-making and delivering measurable results across diverse service channels.
### Freelance Data Analyst | Self-Employed
Provided data analysis, workflow automation, and reporting solutions for diverse small business clients, enhancing data consistency and operational efficiency.
- Designed and implemented Google Sheets-based workflow automation and validation rules for small business clients, improving data consistency and significantly reducing reporting errors.
- Managed data-intensive projects involving transcription, categorization, and quality control across multilingual datasets, ensuring high data accuracy for international clients.
- Developed and integrated Google Forms with Sheets and Docs for Go-Formal Africa, streamlining data collection processes and improving reporting reliability through standardized templates.
- Reduced reporting errors by improving data consistency and validation processes, enhancing overall data quality and reliability for various client projects.
### Data Entry Officer | ToniLink Ventures Ltd
Ensured high levels of data accuracy and completeness by maintaining and updating structured datasets for a dynamic venture.
- Maintained and updated structured datasets with meticulous attention to detail, consistently achieving high levels of data accuracy and completeness.
- Cleaned and validated thousands of records using advanced Excel functions and manual checks, enhancing data integrity for critical business operations.
- Generated daily logs and comprehensive monthly summary reports, providing timely insights for internal monitoring and informed decision-making.

## Education
### University of Calabar, Nigeria | Pure Chemistry

## Languages
- English

## Certificates
### Power BI Data Analyst Associate
Microsoft
### Data Analysis & Visualization
3MTT Nigeria
### Google Data Analytics
Google
### Certified Data Analyst
Quantum Analytics NG
### Virtual Assistant Certification
ALX
### Problem Solving Using Computational Thinking
University of Michigan

## Skills
### Data Analysis Tools
- Python
- SQL
- Power BI
- Tableau
- Excel
- Google Analytics
### Database Management
- MySQL
- SQL Server
- Big Query
- Google Cloud Platform
### Business Intelligence
- Data Visualization
- Data Warehousing
- ETL Processes
- Financial Analysis
### Soft Skills
- Leadership
- Strategic Planning
- Effective Communication
- Cross-functional Collaboration
- Problem Solving
- Detail-oriented
- Continuous learning mindset

## Source
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