Nkechi Ihewulezi

Spearheaded a team in reconciling customer accounts, leading to the recovery of over ₦1.5 billion in outstanding debts and significantly boosting the organization's financial health between 2023 and 2024.

Developed and deployed predictive models utilizing engagement patterns and purchase history, identifying at-risk customers and enabling targeted retention campaigns that reduced customer churn by 15% over a 12-month period.

Designed and implemented interactive Power BI and Google Sheets dashboards, providing stakeholders with real-time customer experience metrics and reducing manual reporting time by 60%.

Empowered cross-functional teams with data-driven insights, fostering enhanced decision-making and delivering measurable results across diverse service channels.

Designed and implemented Google Sheets-based workflow automation and validation rules for small business clients, improving data consistency and significantly reducing reporting errors.

Managed data-intensive projects involving transcription, categorization, and quality control across multilingual datasets, ensuring high data accuracy for international clients.

Developed and integrated Google Forms with Sheets and Docs for Go-Formal Africa, streamlining data collection processes and improving reporting reliability through standardized templates.

Reduced reporting errors by improving data consistency and validation processes, enhancing overall data quality and reliability for various client projects.

Maintained and updated structured datasets with meticulous attention to detail, consistently achieving high levels of data accuracy and completeness.

Cleaned and validated thousands of records using advanced Excel functions and manual checks, enhancing data integrity for critical business operations.

Generated daily logs and comprehensive monthly summary reports, providing timely insights for internal monitoring and informed decision-making.